1. General Information
Company Information
Name: Borges Philatélie
Address: 127 chemin du feu, 74340 Samoëns
Phone Number: 0626020989
Email Address: contact@borges-philatelie.fr
SIRET Number:
- 924 941 248 00016 Marielle Borges
- 788 829 414 00028 Hervé Borges
VAT Number: Not applicable (self-employed)
Legal Representatives: Hervé and Marielle Borges
Purpose of the TCS
These Terms and Conditions of Sale (TCS) govern the sale of products offered on the website www.borges-philatelie.fr, namely stamps and old letters.
2. Products
Product Description
The products offered on www.borges-philatelie.fr include stamps and old letters. Each product is unique and described in detail, including its condition, origin, and date. Once sold, a product will no longer be available for sale.
Product Availability
Products are not stored in multiple copies. Each product is unique and, once sold, it will no longer be available on the site.
Product Authenticity
Our stamps and letters are authentic. We guarantee them. If you are not satisfied with your order, return it within 15 days for a refund, with protective packaging.
3. Orders
Order Process
The steps to place an order on our site are as follows:
- Select the desired products and add them to the cart.
- Validate the cart and create a customer account or log in to an existing account.
- Confirm the order and make the payment.
Order Confirmation
Once the order is placed, a confirmation will be sent by email with a summary of the ordered items.
How to Order
On the online store: www.borges-philatelie.fr
By phone: +33 6 18 97 86 81, +33 6 26 02 09 89
Once your order is registered, you will receive its confirmation by email.
Modification and Cancellation
Orders can be modified or canceled within 24 hours following confirmation. After this period, modifications and cancellations will not be possible.
4. Prices
Pricing Policy
All prices are indicated in euros, including all taxes (TTC). Shipping costs are not included in the product prices and will be added at the time of order.
Price Variation
Product prices may vary. Customers will be informed of price variations before order confirmation.
Applicable Law: Article L112-1 of the Consumer Code.
5. Payment
Accepted Payment Methods
- PayPal
- Bank Transfer
- Check
Payment Security
Transactions made on our site are secured by an SSL encryption protocol.
Payment Default
In case of non-payment or payment rejection, the order will be canceled, and the products will be put back on sale.
Applicable Law: Article L131-73 of the Monetary and Financial Code.
6. Delivery
Delivery Areas
We deliver to all geographical areas served by our logistics partners.
Delivery Times
Average delivery times are 3 to 7 working days after order processing.
Delivery Charges (Shipping Fees 2024)
- Tracked Letter France: €2.5 for orders under €100
- Registered Letter France R2: €7 for orders over €100
- Registered Letter France R3: €8 for orders over €250
- Tracked Letter International: €5.5
- Registered Letter International: €9
- Lot (5 letters or more): double shipping €5
Delivery Issues
In case of delay, loss, or damage to the items, please contact us at contact@borges-philatelie.fr.
Shipments
Orders will be delivered by La Poste to the address indicated by the customer at the time of order within 5 working days. Shipped products are protected. Delivery times may vary due to shipping difficulties and holiday periods, which will be communicated to the customer. Depending on the products and countries, delivery times may be longer.
Applicable Law: Articles L216-1 to L216-3 of the Consumer Code.
7. Withdrawal and Returns
Right of Withdrawal
In accordance with current legislation, you have a period of 14 days from the receipt of the products to exercise your right of withdrawal.
Exceptions to the Right of Withdrawal
Customized or made-to-measure goods cannot be subject to the right of withdrawal.
Return Procedure
To return a product, please contact us by email at contact@borges-philatelie.fr. Return costs are the responsibility of the customer, except in the case of defective or non-compliant products.
Applicable Law: Articles L221-18 to L221-28 of the Consumer Code.
8. Warranty and Compliance
Legal Warranty
All our products benefit from the legal warranty of conformity and the warranty against hidden defects.
Commercial Warranty
No additional commercial warranty is offered.
Applicable Law: Articles L217-4 to L217-14 and Articles 1641 to 1649 of the Civil Code.
9. Liability
Limitation of Liability
Our liability cannot be engaged in case of force majeure or events beyond our control.
Force Majeure
In case of force majeure, the execution of our obligations is suspended.
Applicable Law: Article 1218 of the Civil Code.
10. Protection of Personal Data
Data Collection
We collect personal data necessary for order processing and customer relationship management.
User Rights
In accordance with the law, you have the right to access, rectify, and delete data concerning you.
Data Security
We implement security measures to protect your personal data.
Applicable Law: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the amended Data Protection Act of 6 January 1978.
11. Intellectual Property
Website Content
All website content is protected by copyright.
Use of Content
Any use of website content without prior authorization is prohibited.
Applicable Law: Intellectual Property Code.
12. Disputes and Applicable Law
Applicable Law
These TCS are governed by French law.
Mediation
In case of dispute, you have the option to use a mediator.
Competent Courts
In case of litigation, only French courts are competent.
Applicable Law: Article L612-1 of the Consumer Code.
13. Modifications to the TCS
Modification of Terms
We reserve the right to modify the TCS at any time. Customers will be informed of changes by email or via the website.
Applicable Law: Article L111-1 of the Consumer Code.
14. Privacy Clause
Collection and Use of Personal Data
All personal data collected on our site is treated confidentially and used only for order management and customer relations. We undertake not to disclose or sell this data to third parties without the prior consent of customers, except in cases of legal obligation.
Data Security
We implement appropriate security measures to protect your data against unauthorized access, loss, destruction, or disclosure.
User Rights
In accordance with current regulations, you have the right to access, rectify, delete, and port data concerning you. You can exercise these rights by contacting us at contact@borges-philatelie.fr.
Data Retention
Personal data is retained for the duration necessary for managing the business relationship unless otherwise provided by law.
Applicable Law: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the amended Data Protection Act of 6 January 1978.
15. Contact
Contact Information
For any questions or complaints, you can contact us at:
Email: contact@borges-philatelie.fr
Address: 127 chemin du feu, 74340 Samoëns
Phone: +33 6 18 97 86 81, +33 6 26 02 09 89
Product Photographs
The photographs on the site are scans of the offered items; they are contractual.